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If you require a replacement you may either:
Please give us as much information as possible. Don't worry if you don't have your original order number, but please note that if your returns form is missing information your refund or replacement is likely to be delayed.
If you are returning a faulty item, a brief description of the fault will greatly help us.
If you no longer have the original packaging, please use an adequate sized box and packing material to avoid any damage whilst in transit to us.
Pop the completed returns form in the box near the top so we can easily find it. Please do not sellotape the form to the box.
If your parcel is under 5kg you may use our pre-paid Royal Mail tracked service:
If your parcel is over 5kg please contact us and we will arrange collection.
Of course you may use your own carrier if this is more convenient, but please note that regrettably we cannot refund any third party carriage charges. If using your own carrier service, including Royal Mail, please be sure to use a tracked service as we are unable to take responsibility for items lost when returning to us.
Please address your return to:
Unit 34 Chess Business Park
Regrettably we cannot refund or replace any returned items without paperwork; please ensure you have included your completed returns form.
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